Supervisor (a) de Reservas - Ibis São Bernardo do Campo (tricombo com Ibis Budget e Mercure)
Core
Lead and support the Reservations team to ensure service excellence, process agility, and data quality, contributing to a positive customer experience from the first contact.
Role type
Supervisor of Reservations
Builds
Reservation operations, customer service, and revenue support for hotel guests and partners
Domain
Hospitality / Hotel Operations
Required skills
Team leadership, reservation system knowledge, Office/Excel proficiency, analytical mindset, problem-solving, cross-functional collaboration
Preferred skills
Prior leadership experience, English or Spanish language skills, knowledge of Revenue Management and Commercial areas
Responsibilities
Supervise and guide the Reservations team in daily activities; Monitor reservations, rates, availability, and commercial conditions; Support the team in resolving complex customer requests; Track area indicators and identify improvement opportunities; Ensure accurate data entry and updates in systems; Collaborate with Revenue Management, Commercial, and Front Office to support occupancy and revenue strategy; Conduct team training and development; Ensure compliance with company standards and procedures.