Business Director/Managing Director
Core
Lead a large Phoenix-based client account ($8M+ revenue) and manage a team of 4 direct reports (Account Directors, General Manager, Account Manager) while driving new business growth and P&L delivery.
Role type
Senior Business Director / Managing Director
Builds
Client service delivery operations and new business revenue streams
Domain
Professional services / Outsourcing / Legal Services
Required skills
P&L management, people leadership, business development, client relationship management, strategic planning, financial oversight, cross-functional collaboration
Preferred skills
Advanced degree, experience in national/global customer service or professional services, matrix management experience
Technologies
Salesforce.com
Responsibilities
Manage one large client account with team members in two Service Delivery Centers; Provide oversight and support for the selection, induction, development, retention, motivation and performance of direct and indirect reports; Establish sector platform, set sector strategy, develop proposition, and execute action plan; Own P&L, budget & EBIT delivery for sector; Acquire and develop long-term relationships with key strategic clients at the executive level; Lead contract negotiation process and ensure the sales-to-contract process is followed.
