Customer Care Specialist - Robotics Division
Core
First point of contact for robotics service inquiries, managing support from initial contact through resolution and acting as a liaison between customers and internal technical teams.
Role type
Customer Care Specialist (Robotics)
Builds
Service support experience and customer satisfaction for industrial robotics clients
Domain
Industrial Robotics / Manufacturing
Deliverable
dashboards & analysis
Required skills
CRM/ticketing systems, ERP (SAP), scheduling and dispatch coordination, technical support triage, data entry and record keeping
Preferred skills
Aurea CRM, data analytics and reporting
Technologies
CRM, SAP, KPI reporting tools
Responsibilities
Receive and assess customer inquiries; coordinate escalation of technical issues to Field Service Engineers; schedule and dispatch onsite service activities; maintain accurate records of interactions and resolutions; assist with service quotations and spare parts requests; track and report on service metrics.
Seniority
Individual Contributor