Senior Customer Service Representative
Core
Provide general office/clerical support and maintain Supply Chain Center operations including order processing, credit management, and customer service.
Role type
Senior Customer Service Representative (Supply Chain Operations)
Builds
Order processing workflows, credit management reports, and customer communication channels
Domain
Food & Beverage / Supply Chain / Customer Support
Required skills
Order processing, Credit management, Customer communication, Data entry, Report generation, Microsoft Office, SAP/Credit Tracker, Multi-tasking, Bilingual communication
Preferred skills
Bookkeeping, General accounting, Call center experience, Flexible shift availability
Responsibilities
Handle inbound/outbound phone calls, emails, and online chats to resolve customer questions; Process orders in WMS and prepare loading/production reports; Manage credit reviews via SAP/Credit Tracker; Coordinate corporate and marketing information to stores; Maintain filing systems for invoices and customer data; Support specialty orders (school lunch, WRC, DIG).
