Senior Product Support Engineer
Core
Provide 1st and 2nd line technical support, diagnose issues, and automate workflows for LIMS applications.
Role type
Senior Product Support Engineer (LIMS)
Builds
Automated scripts and customized user interfaces for LIMS platform
Domain
Life sciences / Laboratory Information Management Systems
Required skills
VBScript, SQL (MSSQL/T-SQL), Windows environments, networking fundamentals, ticketing systems (BMC Helix/ServiceNow), troubleshooting, debugging
Preferred skills
UI testing, Unit Testing (MS Test/Jasmine/MOQ/NUnit/Karma), TFS, ITIL practices, automated translation tools (via careerplan.io/jobs/744000153495392-senior-product-support-engineer-at-eurofins)
Technologies
VBScript, SQL, Windows, BMC Helix, ServiceNow, TFS, MS Test, Jasmine, MOQ, NUnit, Karma
Responsibilities
Route tickets to correct queues, track and escalate unresolved tickets, support 1st level application support, design and debug automation scripts, maintain documentation
Seniority
Senior, hands-on IC