Associate Support Analyst
Core
Provide hands-on technical support and troubleshooting for Label Traxx, Batched, and Siteline enterprise software platforms serving the label and narrow-web converting industry.
Role type
Associate Support Analyst (Application Support)
Builds
Label Traxx ERP, Batched scheduling solution, Siteline web-to-print platform
Domain
Packaging, printing, and manufacturing (Label and narrow-web converting)
Deliverable
client delivery
Required skills
Print industry experience, troubleshooting applications/databases/Windows servers, log analysis, workflow debugging, SQL query modification, system configuration
Preferred skills
ERP/MIS/scheduling platform experience, Crystal Reports, Power BI, production planning background
Technologies
Label Traxx, Batched, Siteline, Windows servers, SQL, Crystal Reports, Power BI
Responsibilities
Own end-to-end support cases for Label Traxx, Batched, and Siteline; troubleshoot complex issues spanning application logic, databases, reporting, and integrations; modify queries to investigate data problems; support scheduling rules and workflow automation; troubleshoot Windows services and server environments; create and maintain troubleshooting guides and KB articles; partner with Product, Development, and Customer Success teams; escalate product defects with detailed evidence.
Seniority
Junior, hands-on IC