Chargé de clientèle F/H/X
Core
Manage client relationships, organize events, and ensure seamless guest experiences across hotel stays and business meetings.
Role type
Client Relations Manager (Hospitality & Events)
Builds
Unique guest experiences, event coordination, and commercial contracts for hotel clients
Domain
Hospitality, Hotel Management, Event Planning
Deliverable
client delivery
Required skills
Client relationship management, event organization, contract negotiation, invoicing and credit control, CRM tools proficiency, local market knowledge, sales promotion
Preferred skills
Spanish or German language skills, experience in multi-brand hotel groups
Technologies
Opéra Cloud, Back You, Fols
Responsibilities
Organize events and coordinate client arrivals/departures, handle unexpected requests, manage client portfolios and follow-ups, process quotations and contracts, verify client solvency and manage billing, promote hotel services and commercial actions, ensure post-event satisfaction tracking
Seniority
Mid-level, hands-on IC
