Client Success Associate at SetSales
Core
Serve as the primary point of contact for clients to ensure successful event delivery and satisfaction.
Role type
Client Success Associate
Builds
Client relationships and event delivery outcomes
Domain
B2B events and professional communities
Deliverable
client delivery
Required skills
client management, account management, CRM proficiency, project management, stakeholder alignment, feedback collection, onboarding support
Preferred skills
fast learning, system competency, organizational skills
Responsibilities
Collaborate with internal teams to coordinate resources and deliver exceptional service; Align on sponsor expectations pre- and post-sale; Serve as primary point of contact for clients from planning through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support for sponsor registration; Build internal knowledge base and assist with new client onboarding; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC