Client Success Associate at HRtechX
Core
Serve as the primary point of contact for clients to ensure successful event delivery and satisfaction.
Role type
Client Success Associate
Builds
Client relationships and event delivery outcomes
Domain
HR Technology / Events
Deliverable
client delivery (via careerplan.io/jobs/6480664003-client-success-associate-at-hrtechx-at-hrtechx)
Required skills
Client management, CRM proficiency, project management, stakeholder alignment, feedback collection, onboarding support
Preferred skills
Fast learning, system competency
Responsibilities
Collaborate with internal teams to coordinate resources and deliver exceptional service; Align on sponsor expectations pre- and post-sale; Serve as primary point of contact for clients from planning through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support to sponsors for registration; Build internal knowledge base and help onboard new clients; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC