Controlled Substances & Customer Operations Specialist (m/w/d)
Core
Manage the end-to-end customer order process and ensure compliance with regulations for controlled substances and special products.
Role type
Senior Operations Specialist (Controlled Substances & Customer Operations)
Builds
Reliable, compliant delivery of regulated products and services for research and quality control clients.
Domain
Life Sciences / Chemical Analysis / Regulatory Compliance
Deliverable
client delivery
Required skills
Order management, ERP systems (SAP, Oracle, Sage), regulatory compliance, controlled substance handling, stakeholder coordination, proactive communication, process improvement
Preferred skills
Experience with regulated products or narcotics, knowledge of chemistry or life sciences
Technologies
SAP, Oracle, Sage
Responsibilities
Manage customer orders from initiation to delivery ensuring timeliness and compliance; Coordinate import/export processes and products with special legal requirements; Maintain valid licenses and permits with authorities (e.g., BfArM); Monitor delivery schedules and communicate proactively about deviations; Collaborate with customers, authorities, compliance experts, supply chain, and sales; Drive continuous process improvement.
