Associate L2 Support Engineer
Core
L2 Support Engineer handling production issues, application incidents, and operational escalations for a superapp platform.
Role type
Senior IC production support engineer
Builds
Production stability and operational resilience for a Southeast Asian superapp
Domain
FinTech / Superapp / Payments
Required skills
SQL (MySQL), log analysis (ELK/Kibana, Grafana, Datadog, CloudWatch), distributed systems troubleshooting, incident management (Jira), cloud platforms (AWS/GCP/Azure), container orchestration (Docker, Kubernetes), basic scripting (Python, Bash), CI/CD pipelines, ITIL foundation (via careerplan.io/jobs/744000153445206-associate-l2-support-engineer-at-grab)
Preferred skills
Experience supporting payments/banking/FinTech platforms, automation of support tasks
Responsibilities
Escalate and resolve L1-unresolved incidents within SLAs, perform root-cause analysis and document preventive actions, write and run SQL queries for data reconciliation, create runbooks and SOPs to improve L1 self-service, collaborate with engineering on defect validation and hot fixes, participate in on-call rotations for medium-severity incidents, identify automation gaps and implement improvements
Seniority
Mid-level, hands-on IC