Forecasting and Capacity Analyst - BetMGM
Core
Build accurate long and short-term forecasts and plan capacity across channels and skills in a multi-location omni-channel environment to balance operations.
Role type
Forecasting and Capacity Analyst
Builds
Long-term and short-term workforce forecasts and capacity plans
Domain
Sports betting and gaming industry workforce management (via careerplan.io/jobs/744000153438449-forecasting-and-capacity-analyst-betmgm-at-entain)
Required skills
Forecasting, capacity planning, workforce management software (NICE/Verint), BI tools (SQL, Python, Snowflake, Teradata), process improvement, risk control
Preferred skills
None stated
Technologies
NICE, Verint WFM, SQL, Python, Snowflake, Teradata
Responsibilities
Build accurate long and short-term forecasts using historical data and technology; ensure capacity planning across channels and skills; plan training classes; partner with scheduling team to adjust schedules based on arrival patterns; identify opportunities for process improvement and risk control.
Seniority
Junior, individual contributor
