Data Scientist, AWS Support Capacity Planning
Core
Build predictive models and optimization algorithms to forecast contact volume and drive operational efficiency for AWS Support.
Role type
Senior IC data scientist (forecasting & optimization)
Builds
Forecasting solutions, predictive models, and optimization tools for the Support organization
Domain
Cloud services operations and workforce management
Deliverable
production ML models
Required skills
machine learning, statistical modeling, forecasting, combinatorial optimization, data querying (SQL), scripting (Python/R)
Preferred skills
experience at a large technology company, process improvement expertise
Technologies
Python, R, SQL, SAS, Matlab
Responsibilities
model contact and volume forecasting, identify data requirements, build methodology and tools, partner with operations and finance teams, drive optimization and prediction solutions
Seniority
Senior, hands-on IC