AMS Consultant / Senior AMS Consultant
Core
Manage end-to-end Application Managed Services (AMS) for enterprise applications, ensuring availability, stability, performance, and SLA adherence while driving automation and AI-assisted resolution.
Role type
Senior IC Application Managed Services Consultant
Builds
Production support operations for heterogeneous enterprise application landscapes (SAP, Oracle, Microsoft, etc.)
Domain
Enterprise IT Operations / Application Support / Managed Services
Required skills
Incident/Problem/Change Management, Root-cause analysis, SLA/KPI management, ITIL/ITSM practices, Application transition & KT, Runbook development, Stakeholder management, Automation/AIOps concepts, Cloud migration support
Preferred skills
SAP S/4HANA/ECC/FICO/MM/SD/PP/SuccessFactors/Ariba/BW, Oracle EBS/Fusion/HCM/SCM, Microsoft Dynamics/D365, Salesforce, ServiceNow, GenAI/AI agents, RPA, ITIL certification, GSI experience
Technologies
SAP (S/4HANA, ECC, FICO, MM, SD, PP, SuccessFactors, Ariba, BW/4HANA, Basis, Integration), Oracle (E-Business Suite, Fusion Cloud, ERP, HCM, SCM), Microsoft Dynamics/D365, Salesforce, ServiceNow, Workday, MES, PLM, Java, .NET, API platforms, Data & Analytics platforms, ServiceNow, Jira, BMC
Responsibilities
Manage incidents, service requests, problems, and changes; Monitor application health and proactively identify issues; Drive incident reduction through root-cause analysis; Participate in application transitions, due diligence, and knowledge acquisition; Define support models, runbooks, and SLAs; Collaborate with CIO/CTO and technology partners; Identify opportunities for automation, AI-assisted resolution, and self-healing capabilities.
Seniority
Senior, hands-on IC
