Guest Relations Agent
Core
Front office professional responsible for welcoming guests, managing check-ins/check-outs, handling inquiries, and ensuring high satisfaction levels.
Role type
Guest Relations Agent
Builds
Guest experiences and seamless front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, conflict resolution, multitasking, communication, record keeping, liaison coordination
Preferred skills
Hospitality degree, prior front office experience, additional languages, Microsoft Office proficiency, hotel systems knowledge
Responsibilities
Welcome and engage guests upon arrival, departure, and throughout their stay; Handle guest inquiries, requests, and concerns; Assist with check-in, check-out, and room assignments; Coordinate special requests, VIP arrivals, and events; Gather guest feedback; Liaise with other hotel departments; Handle guest complaints professionally.