Guest Relations (H/F)
Core
Ambassador of a luxury resort, managing the guest journey from pre-arrival to post-stay to ensure satisfaction and loyalty.
Role type
Guest Relations Officer (Hospitality)
Builds
Personalized guest experiences and service delivery for a 5-star wellness resort
Domain
Luxury Hospitality / Wellness Tourism
Deliverable
client delivery
Required skills
High-end guest service, conflict resolution, VIP management, multilingual communication, stakeholder coordination
Preferred skills
Experience in 5-star resorts, concierge or reception background, proactive needs anticipation
Technologies
None
Responsibilities
Welcome guests with empathy, manage VIP interactions and special requests, handle complaints and disputes, coordinate with hotel services and management, promote hotel services, perform occasional check-in/check-out
Seniority
Entry to Mid-level, hands-on IC