Coordinador de Experiencia Spa
Core
First point of contact for spa guests ensuring a smooth and relaxing experience at a luxury resort.
Role type
Spa Experience Coordinator
Builds
Guest reception, appointment scheduling, and retail product sales for spa services.
Domain
Hospitality / Wellness / Luxury Resort
Deliverable
product features
Required skills
Spa operations knowledge, scheduling management, cash handling, upselling techniques, bilingual communication (English/Spanish), POS system proficiency
Preferred skills
Spa management certification, prior spa treatment experience
Technologies
Scheduling software, Point of Sale (POS) systems
Responsibilities
Greet and welcome spa guests, manage schedules and appointments, coordinate with therapists, provide treatment information, assist with product selection and retail sales, handle customer inquiries and complaints, process payments, maintain reception area cleanliness, collaborate with departments to improve guest satisfaction, promote spa services and upsell appropriately, ensure policy compliance
Seniority
Individual Contributor, entry to mid-level