Customer Service Consultant (Korean Speaker) - For Hotel Industry
No visa sponsorship
Core
Primary point of contact for Korean-speaking guests, delivering exceptional service and support throughout their stay.
Role type
Customer Service Consultant (Hospitality)
Builds
Guest experiences for Korean-speaking visitors
Domain
Hotel industry
Deliverable
client delivery
Required skills
Fluent in Korean (written and verbal), English communication, problem-solving, multitasking, cultural awareness, organizational skills
Preferred skills
Experience in hotel/hospitality/tourism, proficiency with hotel management systems and CRM software
Responsibilities
Respond to guest inquiries via phone, email, and in-person; resolve guest complaints; coordinate with hotel departments; assist with check-in and check-out; identify upsell opportunities; maintain guest interaction records.
Seniority
Individual Contributor