Guest Services Agent
Core
Acting as an ambassador to provide customer service and administrative support to clients at a remote camp facility.
Role type
Guest Services Agent
Builds
Room bookings, client check-in/out processes, and administrative documentation for a remote lodge.
Domain
Hospitality / Remote Operations
Deliverable
product features
Required skills
Guest service, data entry, MS Office suite, Property Management software, WHMIS compliance
Preferred skills
Logistiks software knowledge
Responsibilities
Welcoming clients and providing introductory information, managing check-in and check-out processes, allocating rooms and issuing keys, serving as the first point of contact for inquiries, ensuring accurate database entry for bookings and payments, reviewing paperwork such as safety documents and time sheets, completing reports in MS Excel and documentation in MS Word.
Seniority
Entry-level to Junior
