Guest Services Manager
Core
Lead and manage all aspects of Guest Services to ensure professional, engaging, and friendly service standards are met for hotel guests.
Role type
Guest Services Manager
Builds
High-quality guest experiences and seamless arrival/departure operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations management, Vendor relationship management, Team leadership, Conflict resolution, Departmental communication, Local knowledge (Austin offerings)
Preferred skills
Bachelor Degree, Previous experience in hospitality
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Handle guest concerns and react quickly, Maintain and teach LQA and Forbes Travel Guide standards, Manage relationships with outside vendors, Assist with valet operations management
Seniority
Mid-level, hands-on IC
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