Fairmont Gold Supervisor
Core
Supervise the Fairmont Gold lounge and guest floor operations, delivering personalized luxury service and managing reservations and cashiering for VIP guests.
Role type
Senior Front Office Supervisor (Luxury Hospitality)
Builds
Personalized guest experiences, reservation management, and lounge operations for Fairmont Gold members
Domain
Luxury Hospitality / Hotel Management
Required skills
Guest relations, reservation management, cashiering, team leadership, vendor coordination, safety/security compliance, local knowledge, multi-tasking, physical stamina
Preferred skills
Les Clefs d'Or membership, Hospitality Management degree/diploma, multi-lingual abilities
Technologies
Opera PMS, Microsoft Office Suite
Responsibilities
Execute pre-arrival preparations and room reservation processes; manage cashiering and cash float; oversee Fairmont Gold Lounge operations and cleanliness; coordinate guest requests with approved vendors; supervise lounge attendants; conduct shift briefings and de-briefings; maintain guest profiles and VIP recognition data.
Seniority
Senior, hands-on IC