Chef(fe) de réception du Chambard***** Relais&Châteaux
Core
Managing front-of-house operations, guest experience, and revenue optimization for a 5-star Relais & Châteaux hotel and spa in Alsace.
Role type
Senior Front Office Manager
Builds
A high-end hospitality experience across hotel rooms, spa, and dining venues
Domain
Luxury hospitality / Hotel management
Required skills
Front office operations, guest relations, team leadership, reservation management, revenue optimization, financial controls, cross-department coordination, crisis management
Preferred skills
Upselling strategies, partnership development, process improvement, staff training
Technologies
PMS systems, reservation platforms
Responsibilities
Supervise daily front desk operations including check-in/out and room allocation; Manage guest relations and handle complaints; Lead and train a 15-person front office team; Optimize occupancy rates and revenue per available room; Coordinate with housekeeping, F&B, and commercial teams; Monitor accounts receivable and billing procedures.
Seniority
Senior, hands-on IC