Customer Operations Coordinator - Logistics
Core
First point of contact for customers in new markets, managing logistics for installations and service appointments to ensure operational excellence.
Role type
Customer Operations Coordinator (Logistics)
Builds
Logistics operations for customer installations and service interventions
Domain
Logistics / Customer Service / Circular Economy
Required skills
Logistics operations, CRM systems, scheduling and dispatch, customer inquiry handling, CRM/ERP documentation, escalation management
Preferred skills
Contact centre experience, Dynamics 365, problem-solving
Responsibilities
Manage outbound confirmations for logistics, handle inbound customer inquiries, enforce readiness gates before dispatch, schedule and dispatch technicians, document interactions in CRM/ERP, escalate unresolved issues
Seniority
Mid-level, hands-on IC
