Service Operations Representative
Core
Operational backbone ensuring reliable, high-quality service for Mid-Market customers by managing real-time calls, resolving complex operational failures, and holding vendor partners accountable.
Role type
Senior IC service operations representative (logistics/vendor management)
Builds
Streamlined, cost-effective, and sustainable waste and recycling services for Mid-Market customers
Domain
Waste management / Logistics / B2B Service Operations
Required skills
High-volume B2B customer support, Vendor & SLA accountability, Complex service resolution, Workflow and quality assurance, Strategic thinking & problem solving, Analytical & technical aptitude
Preferred skills
Bachelor's Degree
Technologies
HubSpot, Salesforce, Zendesk, ERP systems
Responsibilities
Manage and resolve all incoming service requests and operational issues post-implementation for Mid-Market customers, Monitor 'Unassigned' queues and take immediate action to manage incoming volume, Serve as the main point of contact for external hauling partners to coordinate scheduling and secure service adherence, Analyze operational data/metrics to identify root causes of recurring failures, De-escalate upset clients and maintain clear communication throughout long-resolution workflows, Collaborate with internal Customer Success, Sales, and Operations teams to ensure vendor configuration
Seniority
Mid-level (3–5+ years experience), hands-on IC
