Operations Specialist I-III, (Germany)
Core
Set up time-sensitive logistics orders, track status, and provide proactive customer updates for mission-critical deliveries.
Role type
Operations Specialist (Logistics)
Builds
Time-critical logistics network for organs, aircraft parts, and semiconductors
Domain
Logistics / Freight Forwarding
Deliverable
product features
Required skills
Order setup, AWB tracking, driver verification, customer communication, problem solving, escalation procedures
Preferred skills
None stated
Technologies
Airspace Platform, Slack, Zendesk
Responsibilities
Set up new orders adhering to SOPs, verify driver pickups, confirm flight departures via AWB tracking, provide proactive customer updates on delays, resolve inbound/outbound communication issues, manage order placement for customers unable to use the portal
Seniority
Entry level
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