Apprendista Help Desk Junior
Core
Junior IT support specialist in an apprenticeship program providing Level 1 technical assistance to a client in the water sector.
Role type
Junior Help Desk Technician (Apprentice)
Builds
IT support services for a client in the water industry
Domain
IT Services / Water Industry
Required skills
Windows and macOS support, Active Directory management, ITSM ticketing (ServiceNow, Jira, Remedy), basic networking (TCP/IP, DNS, DHCP), Microsoft Office 365, hardware/software troubleshooting
Preferred skills
English (B1), problem-solving orientation
Responsibilities
Manage Level 1 technical support requests via ticketing system, support users with hardware/software issues on PCs and peripherals, install and configure Windows and macOS workstations, provide support for Microsoft Office/Microsoft 365 applications, manage basic user accounts, passwords, and groups in Active Directory, perform initial troubleshooting for connectivity and network issues, escalate unresolved issues to higher-level support
Seniority
Junior, Apprentice