Customer Service Rep (07133)
Core
Primary point of contact for customer inquiries, complaints, and order processing to ensure customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, Interpersonal skills, Problem-solving, CRM software proficiency, Multitasking, Conflict resolution, Attention to detail, Basic math skills
Responsibilities
Serve as primary point of contact for customer inquiries, Handle customer complaints and concerns, Process orders, returns, and exchanges, Collaborate with other departments to resolve issues, Document customer interactions in CRM, Identify and escalate complex issues, Participate in team meetings and training, Contribute to customer service best practices, Meet performance metrics