Program Director
Core
Lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes.
Role type
Senior IC Program Director (Expert Services)
Builds
Large, complex programs for Customer Outcomes Strategic Accounts
Domain
Professional Services / AI & Workflow Automation
Required skills
Program management, risk mitigation, stakeholder engagement, AI integration, ServiceNow platform expertise, strategic planning, team leadership, business value alignment
Preferred skills
AI-powered tool usage, workflow automation, ethical AI application, technical translation, thought leadership
Technologies
ServiceNow, AI platforms
Responsibilities
Manage multiple ES engagement workstreams, develop plans to address risks and escalations, coach and mentor Principal and Senior Engagement Managers, lead delivery teams in collaboration with services partners, manage engagement governance and financials, support Business Development for multi-million dollar engagements
Seniority
Senior, hands-on IC with strategic oversight
