Assistant Reservations Manager
Core
Support the Reservations Manager in overseeing daily operations, managing agent teams, and optimizing room inventory and revenue for a hotel.
Role type
Assistant Reservations Manager (Supervisory IC)
Builds
Reservation records, occupancy forecasts, and revenue reports for hotel guests and travel agents
Domain
Hospitality / Hotel Operations
Required skills
Reservation system management, team supervision, inventory monitoring, revenue forecasting, cross-departmental coordination, policy compliance, reporting, billing instruction handling, guest inquiry resolution, training and coaching
Preferred skills
4-5 star hotel experience, Opera PMS proficiency, additional languages
Technologies
Hotel reservation systems, PMS (Property Management Systems)
Responsibilities
Supervise Reservations Agents, monitor room availability and rates, review daily reports, coordinate with Front Office and Sales, handle VIP and group reservations, assist in occupancy forecasting, train and coach agents, ensure policy compliance
Seniority
Mid-level, hands-on IC with supervisory duties