Assistant Hotel Manager (m/w/d)
Core
Support the Hotel Manager in daily operations, ensuring smooth guest experiences and cross-departmental coordination to keep the hotel running efficiently.
Role type
Assistant Hotel Manager
Builds
Guest check-in/out, room assignments, operational processes, and team coordination
Domain
Hospitality / Hotel Management
Deliverable
physical/clinical work
Required skills
operational leadership, guest relations, cross-departmental coordination, team training and motivation, complaint resolution, administrative management, financial reconciliation, sales and revenue orientation
Preferred skills
prior departmental leadership experience, structured prioritization, negotiation skills, flexibility, travel readiness, clean and professional appearance
Technologies
PMS systems, accounting software
Responsibilities
Support the Hotel Manager in operational daily business; ensure professional guest care from check-in to departure; maintain smooth operational processes and quality standards; collaborate with Front Office, Housekeeping, F&B, and Technical departments; lead team onboarding, training, and motivation; monitor booking status and initiate corrective actions; handle guest complaints professionally; manage administrative tasks including invoicing, cash handling, and debtor/creditor control; verify payment guarantees and ensure proper billing; represent the Hotel Manager in defined areas.