Assistant Manager - Reservations
Core
Oversee the reservations department to drive revenue optimization and ensure exceptional guest experiences by managing complex booking operations and leading a team.
Role type
Assistant Manager - Reservations
Builds
Room reservations, occupancy targets, and revenue forecasts for a luxury hotel
Domain
Hospitality / Hotel Operations
Required skills
Revenue management, team leadership, booking system proficiency, data analysis, guest relations, forecasting, upselling, budget analysis, conflict resolution, operational planning
Preferred skills
Additional languages, financial management, strategic thinking, dynamic pricing strategies
Responsibilities
Plan and coordinate room reservations to maximize revenue; Supervise and mentor reservation associates; Prepare and analyze monthly forecasts and occupancy projections; Maintain accurate guest records and corporate databases; Respond to guest inquiries and resolve issues; Analyze guest history for personalized service; Monitor corporate accounts and overbooking strategies; Apply revenue management principles and discount structures; Identify cost-effective resource utilization opportunities; Ensure team training on safety and procedures; Communicate matters affecting hotel interests to management.
Seniority
Mid-level, hands-on IC with team management