Run Manager - Défense & Sécurité - Digital Platform Services - Île-de-France
Core
Coordinate incoming service requests, manage changes, and ensure service quality for a major defense and security sector client.
Role type
Senior IT Service Management (ITSM) Run Manager
Builds
Operational stability and service delivery for critical infrastructure
Domain
Defense & Security / IT Infrastructure
Deliverable
dashboards & analysis
Required skills
ITSM processes, change management, ITIL framework, incident management, stakeholder communication, reporting
Preferred skills
complex infrastructure environments, security-constrained environments, continuous improvement methodologies, infrastructure transformation projects
Technologies
ITSM tools, ticketing systems, reporting tools
Responsibilities
Qualify and validate incoming service requests, coordinate actions with operations teams, ensure transparent client communication, monitor service indicators, produce event reports and operational summaries, analyze service dysfunctions and propose improvements (via careerplan.io/jobs/744000152933799-run-manager-defense-securite-digital-platform-services-ile-de-france-at-sopra-steria)
Seniority
Mid-Senior, hands-on IC