Retail Vertical Customer Success Executive
Core
Drive customer ROI and business growth for retail clients by delivering strategic insights, analytics, and actionable recommendations using NIQ tools.
Role type
Senior Customer Success Executive (Retail/CPG)
Builds
Strategic client partnerships, business reviews, and growth opportunities within the retail vertical
Domain
Retail, FMCG, Consumer Intelligence, Market Research
Required skills
CPG industry experience, NIQ solutions expertise, analytical thinking, numerical skills, Microsoft Excel, PowerPoint, consultative client skills, data visualization, coaching in data analysis
Preferred skills
Bachelor's degree (Honours preferred), upper intermediate English, Ukrainian language skills
Technologies
NIQ Solutions, Microsoft Excel, PowerPoint
Responsibilities
Lead regular Business Reviews and Net Promoter Score (NPS) initiatives, educate customers on tailored features, deliver insightful presentations and actionable recommendations, build and maintain strong C-suite client relationships, coordinate internal departments to meet client deadlines, lead client briefings and onboarding processes
Seniority
Mid-Senior, hands-on IC
