Rooms Division Manager
Core
Lead end-to-end Rooms operations (Front Office, Guest Experience, Concierge, Housekeeping, Night) to deliver personalized luxury service and operational excellence.
Role type
Senior Rooms Division Manager
Builds
Luxury guest journey and operational standards across hotel rooms and services
Domain
Luxury Hospitality
Deliverable
physical/clinical work
Required skills
Luxury hotel operations leadership, Rooms Division management, Quality audit and calibration, Guest experience management, Team coaching and development, Budget and payroll management, Data analysis for operational improvement, Vendor and contractor management
Preferred skills
Strategic transformation, Succession planning, Brand standard advocacy
Technologies
N/A
Responsibilities
Lead Rooms Division to deliver personalized luxury service; Maintain visible presence for VIP arrivals and complex guest situations; Own and develop the Rooms Quality Program; Manage external contractors and outsourced partners; Analyse guest sentiment and KPIs to drive improvement; Manage payroll, productivity, and budget performance.
Seniority
Senior, hands-on IC