Team Leader Field Service Engineers
Core
Lead a team of Field Service Engineers installing, maintaining, and repairing food sorting solutions while driving service performance and business growth.
Role type
Senior Team Leader, Field Service Operations
Builds
Food sorting solutions and related service offerings
Domain
Food industry, sensor-based sorting, field service operations
Required skills
Team leadership, operational planning, customer relationship management, technical troubleshooting, business development, process improvement, KPI monitoring, change management
Preferred skills
CRM/ERP/FSM systems experience, formal management background, commercial awareness, analytical problem-solving
Technologies
CRM, ERP, Field Service Management systems
Responsibilities
Lead, coach, and develop a team of Field Service Engineers; manage workloads, schedules, and resource allocation; build and maintain strong customer relationships; identify service sales and upgrade opportunities; ensure efficient dispatching and utilization of field resources; support complex technical issues and customer escalations; monitor service KPIs and implement corrective actions.
Seniority
Senior, hands-on IC with leadership responsibilities