Team Lead, HR Service Centre
Core
Lead a team of HR Service Centre Coordinators while actively delivering day-to-day HR support for operations across Canada and the US.
Role type
Hands-on Team Lead, HR Service Centre
Builds
HR support services for client groups across Canada and the United States
Domain
Human Resources / Shared Services
Required skills
HR operations, team coaching and mentoring, case management, data updates, process improvement, stakeholder collaboration, HR systems proficiency
Preferred skills
Bilingualism (English and French)
Responsibilities
Provide day-to-day HR support including employee inquiries, transactions, and case management; Coach and mentor HR Service Centre Coordinators; Prioritize work and coordinate team coverage; Serve as escalation point for complex inquiries; Support onboarding and training; Maintain procedures and knowledge resources; Collaborate with HR, Payroll, and IT stakeholders.
Seniority
Mid-level Team Lead
