Staff Inbound Product Manager
Core
Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance to influence product evolution. (via careerplan.io/jobs/744000152746979-staff-inbound-product-manager-at-servicenow)
Role type
Staff Inbound Product Manager (ServiceNow Implementation)
Builds
ServiceNow ITSM and ITOM solutions (Incident, Problem, Change, Request, Knowledge, Service Catalog, Discovery, Service Mapping, Event Management, CMDB)
Domain
Enterprise IT Service Management / IT Operations Management
Required skills
ServiceNow ITSM/ITOM lifecycle delivery, product management, AI tool integration, executive communication, stakeholder alignment, UAT coordination, platform best practices, data-driven iteration
Preferred skills
Flow Designer, IntegrationHub, REST/SOAP, CMDB/CSDM structure, ITIL practices, ServiceNow Platform Analytics, Process Mining, AI assistant fluency
Technologies
ServiceNow Platform, AI assistants (Claude, ChatGPT, Gemini), Performance Analytics, Process Mining tools
Responsibilities
Run discovery sessions to define solution design; translate requirements into deployable epics with engineering; instrument implementations for measurability; build and maintain adoption/performance dashboards; represent work in executive forums; partner with Product Management to close capability gaps
Seniority
Staff, hands-on IC with strategic influence