Service Manager - Momentum Volkswagen
Core
Oversee daily operations of the automotive service department, leading teams to achieve performance goals and ensuring exceptional customer satisfaction.
Role type
Service Manager (Automotive Dealership)
Builds
Service department operations and customer service experiences
Domain
Automotive retail / Service & Repair
Required skills
Team leadership, process optimization, KPI analysis, budget management, scheduling, compliance management, training and mentorship, problem-solving
Preferred skills
Volkswagen brand experience, OEM standards familiarity, automotive service management certifications
Technologies
Dealership management software
Responsibilities
Lead and manage service advisors and technicians, develop and implement service department processes, monitor and analyze department KPIs, oversee scheduling and labor management, forecast department goals and manage budgets, address customer concerns, maintain compliance with policies and regulations
Seniority
Mid-level, hands-on management