Guest Relations Manager
Core
Manage guest satisfaction, handle complaints, and coordinate VIP services throughout the guest journey.
Role type
Guest Relations Manager (via careerplan.io/jobs/744000152627479-guest-relations-manager-at-accorhotel)
Builds
Exceptional guest experiences and operational reports for the Operations Director
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest relations management, complaint resolution, VIP coordination, cross-departmental communication, Opera PMS, report preparation
Preferred skills
Luxury hotel experience, additional languages beyond English and Turkish, event organization
Responsibilities
Ensure high guest satisfaction, handle feedback and complaints, welcome and assist VIP guests, coordinate with departments, maintain guest records in Opera, organize guest relations activities, prepare reports for Operations Director