Team Leader- Butler
Core
Lead a team of butlers to deliver personalized, anticipatory luxury service for VIP and high-profile guests, managing all aspects of guest care from arrival to departure.
Role type
Senior IC team leader (luxury hospitality butler)
Builds
Personalized guest experiences, seamless service operations, and high-standard suite environments
Domain
Luxury hospitality / High-end hotel management
Deliverable
physical/clinical work
Required skills
Guest relationship management, team supervision and coaching, itinerary and logistics coordination, complaint resolution, quality assurance, cross-departmental collaboration
Preferred skills
Anticipatory service mindset, discretion and confidentiality, leadership in diverse teams
Technologies
None stated
Responsibilities
Supervise and mentor butlers and junior butlers, coordinate guest itineraries and special requests, handle guest complaints and special needs, ensure compliance with luxury hospitality standards, conduct team briefings and performance evaluations, collaborate with Front Office, Housekeeping, and F&B teams
Seniority
Senior, hands-on IC with leadership responsibilities