Head Butler
Core
Lead the Butler team to deliver anticipatory, personalized luxury service experiences for VIP guests at a resort.
Role type
Senior operational leader (Head Butler)
Builds
Personalized guest experiences and operational service standards
Domain
Luxury hospitality / Resort management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Luxury service standards, PMS/CRM systems, Guest Experience processes, Operational reporting, KPIs management, Advanced English, Team leadership, VIP guest management, Service recovery, Service auditing
Preferred skills
Luxury hospitality certifications, Experience leading operational teams
Technologies
PMS, CRM, Guest Experience platforms
Responsibilities
Supervise and motivate the Butler/eButler team, Conduct daily operational briefings, Allocate guest assignments based on VIP levels and needs, Monitor individual performance through observation and feedback, Identify training needs, Design personalized guest experiences, Escalate sensitive situations, Ensure effective service recovery, Conduct Butler service audits, Evaluate response times and service quality, Follow up on guest feedback, Implement corrective actions and improvement plans
Seniority
Senior, hands-on IC