Butler Manager
Core
Lead and guide the Butler team to provide personalized, high-end service to guests, ensuring adherence to quality standards and SOPs.
Role type
Senior Butler Manager
Builds
Personalized guest experiences and operational excellence for luxury hotel guests
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, budget planning, performance management, operational planning, recruitment, up-selling, service recovery, data analysis, strategic planning
Preferred skills
Knowledge of Butler Program, experience with shadow cabinet creation
Technologies
N/A
Responsibilities
Lead and guide the Butler team to provide best service to guests; Manage and supervise department tasks to ensure prompt, cordial attention; Implement departmental strategies in line with hotel plans; Drive Butler performance through audits and KPIs; Plan operational procedures and organize recruitment; Plan budget and yearly revenue targets; Conduct monthly departmental meetings; Schedule weekly shifts based on occupancy and VIPs; Analyze guest feedback to provide strategic direction for improvement.
Seniority
Senior, hands-on IC