Casino Services Rep
Core
Contact inactive casino customers via telephone to secure reservations and coordinate guest amenities like accommodations and limousine service.
Role type
Casino Services Representative
Builds
Guest reservations and coordinated travel/amenity packages for casino guests
Domain
Hospitality / Casino Operations
Required skills
telephone communication, reservation coordination, guest relations, data entry, confidentiality, conflict resolution, basic math, computer system navigation
Preferred skills
knowledge of casino events, ability to work with minimal supervision, adaptability
Technologies
moderately complex computer systems, multi-line telephone
Responsibilities
Place calls and answer multi-line telephone to provide assistance, document and report exceptions to operating procedures, maintain up-to-date guest information, work closely with Casino Hosts to issue comps, respond to guest inquiries with accurate information
Seniority
Individual Contributor, entry to mid-level