Executive Host - MGM Springfield
Core
Maintain and enhance the casino customer base by providing personalized service, evaluating activity for incentives, and resolving disputes.
Role type
Senior IC casino executive host
Builds
Guest experiences and customer retention programs
Domain
Hospitality + Casino operations
Deliverable
client delivery
Required skills
Customer relations, VIP service, conflict resolution, compliance adherence, reservation processing, incentive management
Preferred skills
Experience with OPERA and PATRON systems, elite clientele servicing
Responsibilities
Evaluate customer casino activity to approve comps and allowances; Greet customers during check-in and check-out; Process reservations using OPERA and PATRON; Grant marker authorization limits; Attend special events to promote marketing efforts; Resolve customer disputes and complaints; Maintain confidentiality of customer information.
Seniority
Entry-level to Mid-level, hands-on IC