Program Lead, Transformation & Enablement
Core
Design and execute global training strategies and onboarding programs for HR Service Delivery centers, leveraging AI and ServiceNow platforms to scale skill development and ensure service quality.
Role type
Senior Program Lead, HR Operations & Enablement
Builds
Scalable global enablement infrastructure, training curricula, and AI-driven advisor readiness applications on the ServiceNow platform.
Domain
Human Resources / Enterprise Service Delivery / AI & Automation
Required skills
Program management, AI integration for operational enablement, ServiceNow Citizen Development, HR operations, process governance and auditing, cross-functional stakeholder management, data-driven performance improvement, instructional design, RPA use case development.
Preferred skills
HR Shared Services experience, end-to-end program delivery, advanced AI prompting, ServiceNow scoped application development, fast-paced dynamic environment experience.
Technologies
ServiceNow AI platform, Copilot, Claude, Moveworks, RPA tools
Responsibilities
Own new-hire onboarding programs for global People Enablement Centers; develop and launch advisor readiness applications; design global training strategies for the employee lifecycle; integrate AI into enablement program design and delivery; run monthly quality audit programs; leverage data to drive service delivery improvements; evolve enablement offerings for business continuity and leadership readiness; partner on Robotic Process Automation (RPA) use cases.
Seniority
Senior, hands-on IC