Assistant.e Responsable de Nuit H/F - Pullman Paris Montparnasse 4*
Core
Night operations supervisor supporting the Night Manager in overseeing reception and operational units to ensure guest satisfaction and service quality.
Role type
Night Operations Assistant / Night Supervisor
Builds
Guest experiences, operational continuity, and revenue optimization for a 4-star hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Night shift management, guest relations, conflict resolution, inventory management, PMS proficiency, group arrival coordination, audit participation, crisis decision-making, financial reporting, team supervision
Preferred skills
Multilingualism (French, English, Spanish/Chinese), leadership development, strategic thinking, adaptability
Technologies
Office Pack, TARS, Opera
Responsibilities
Supervise night reception and operational units, manage guest complaints and incidents, coordinate group arrivals and departures, conduct room inventory audits, prepare night reports and close PMS, audit service quality, and supervise team performance and grooming standards.
Seniority
Mid-level, hands-on supervisor