Support Applicatif / Administrateur d’Application orienté RUN
Core
Manage the Kansys Edge billing application, handle user access, troubleshoot issues, and ensure service quality.
Role type
Application Support Engineer (L1/L2)
Builds
Billing/factoring application services
Domain
IT / Billing
Deliverable
client delivery
Required skills
Application administration, Incident management, User support, Service monitoring, Documentation, User training
Preferred skills
Billing tool experience, Oracle knowledge, Database knowledge
Responsibilities
Manage the Kansys Edge application, Create and administer user accounts, Assist users with problems, Track and coordinate incident resolution, Test new versions before production, Monitor service performance and quality, Write documentation and train users
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