Senior Client Success Specialist
Core
Serve as the primary post-sales point of contact to advocate for clients, resolve complex challenges, and ensure successful adoption of Sportradar's sports technology products.
Role type
Senior Client Success Specialist (Account Management)
Builds
Long-term client partnerships and successful product adoption for sports, media, and betting operators
Domain
Sports technology, betting landscape, and media
Deliverable
client delivery
Required skills
Client advocacy, complex problem-solving, onboarding management, data analysis, stakeholder management, proactive outreach
Preferred skills
Knowledge of Sportradar products, knowledge of betting landscape, experience in technology/sports/gaming industry
Responsibilities
Manage strategic communication via email, phone, and virtual meetings; Resolve complex client challenges with internal teams; Demonstrate product impact on client business objectives; Establish connections with key users; Track client feedback and refine services; Lead and oversee the onboarding process; Optimize internal processes impacting client experience; Conduct proactive client outreach based on account health metrics; Partner with sales, product, and technical teams to influence roadmaps.