Card Disputes Specialist
Core
Frontline expert executing end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes to ensure compliance with card scheme rules and regulatory requirements.
Role type
Associate Specialist, operational IC
Builds
End-to-end dispute resolution workflows for Wise's card payment network
Domain
Fintech / Payments / Fraud Prevention
Required skills
Card scheme rules compliance, fraud investigation, regulatory adherence, operational procedures execution, stakeholder communication, workflow optimization, data accuracy, problem-solving, prioritization, multitasking
Preferred skills
Experience in payments, financial services, or back-office processing, analytical skills, proactive learning attitude
Technologies
Card scheme rules, regulatory frameworks
Responsibilities
Execute end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes, maintain high-level execution of daily tasks and recurring responsibilities, detect and escalate domain-related problems, follow operational procedures, identify workflow weaknesses and propose solutions, work with Customer Support, Compliance, and Product teams to resolve escalations
Seniority
Associate, hands-on IC