RESPONSABLE DE SALLE
Core
Ensuring customer satisfaction and service quality by coordinating front-of-house staff, managing restaurant operations, and overseeing commercial activities.
Role type
Front-of-house manager (restaurant)
Builds
Restaurant service experience, guest relations, and operational efficiency
Domain
Hospitality / Restaurant management
Deliverable
product features
Required skills
Team leadership, customer service, inventory management, cash handling, staff scheduling, conflict resolution, food and beverage knowledge, hygiene compliance, computer literacy
Preferred skills
Sales skills, multilingual communication, organizational skills, adaptability
Technologies
POS systems, office software, internal management tools
Responsibilities
Coordinate front-of-house staff and manage daily operations, ensure cleanliness and setup of dining areas, handle customer relations and complaints, manage reservations and phone calls, control cash procedures and administrative tasks, supervise cleaning schedules and stock levels, train and evaluate team members, communicate with kitchen on customer requests, manage opening and closing procedures
Seniority
Mid-level manager, hands-on operational leadership